Terms & Conditions

The Terms and Conditions that follow serve to outline your access and use of Featurette.ca as well as the sale of products and services by Featurette Designs. By accessing or using the services provided by Featurette.ca you agree to adhere to these Terms and Conditions. If you access the services provided by Featurette.ca on behalf of a business, organization, or other third party, you are deemed to represent and accept these Terms and Conditions on their behalf. The Terms and Conditions shall apply to every product and/or service found on Featurette.ca and their subsequent transaction, order or agreement. Any Terms and Conditions of the customer or any business, organization, or other third party, shall not apply. The Terms and Conditions are subject to change at any time without prior notice. It is recommended you review these Terms and Conditions each time you access Featurette.ca or any of its services.

1. Definitions

“Buyer” means the person whose name is provided in the details of the Order. The Buyer may be acting on behalf of a business, organization, or other third party and assumes all responsibility pertaining to the Order in this case. “Order” means the Buyer’s order for the product upon receipt of payment. “Service” means the online web application used to customize the Product. “Product” means the print media that has be customized by the Buyer from one of the templates found on Featurette.ca.

2. Communications

By accessing this Featurette.ca you agree that all communications, legal or otherwise, will be provided to you though postings on our website or by e-mail to the e-mail address provided by you during online registration. You may decline to receive electronic communications at any time by contacting our customer service department by email at [email protected] However, as we do not offer an alternative to electronic communications at this time, declining electronic communications will effectively terminate your account with Featurette.ca.

3. Orders and Specifications

All Products and/or Services are offered for sale subject to availability and subject to the approval of Featurette Designs. Featurette Designs reserves the right to reject any Order without having to provide reason for doing so. No Order should be considered accepted by Featurette Designs unless and until its status has changed to Processed in the My Orders field. All designs found on Featurette.ca are displayed in the RGB screen-based colour management system and may differ slightly when printed due to conversion to the CMYK print-based colour management system. Featurette Designs converts the colours as close to an exact match as possible but is not responsible for any slight discrepancies in the printed product, neither from the web proofs nor the copies within an order. In an effort to continuously improve the content and the customer experience, Featurette.ca reserves the right to add, modify, or remove its content at any time and without prior notice.

4. Price, Payment and Currencies

Payment must be made by one of the accepted credit cards found on Featurette.ca, all other forms of payment such as debit cards or PayPal are not accepted at this time. Payment in full will be collected at the time of Order placement. At the time of payment, the Buyer is deemed to have confirmed that all details provided to Featurette Designs are correct and that the credit card provided is the property of the Buyer and that sufficient credit is available to cover the cost of the Order. Featurette Designs reserves the right to verify the Buyer’s payment details before accepting the Order.

5. Service Area

Featurette services are currently restricted geographically to the Lower Mainland in the province of British Columbia, Canada. This restriction is part of our effort to provide prompt delivery so that our customers can make the most of the service offered. It is the responsibility of the Buyer to consult our Service Areas, which can be found at Featurette.ca, to confirm that our service is available in your area. Featurette Designs will not be held responsible for orders placed with an address that is outside our service area. Orders made with an address that is outside our outlined service areas are non-refundable.

6. Delivery

The delivery address for the Order will be as shown on the Order Summary and delivery shall be completed by a local delivery partner of Featurette Designs (unless specifically agreed otherwise). Delivery of Featurette products is available on Fridays only. To ensure your Order is printed and packaged in time for Friday delivery your Order must be submitted no later than the outlined cut-off time of 2:00PM on Wednesday and shall be delivered by 5:00PM on Friday of the same week. All orders submitted after the cut-off time will be processed, printed, and packaged to be delivered during the following Friday without exception.

By placing an Order with Featurette Designs the Buyer is deemed to accept the responsibility of being present or appointing a representative who shall be present at the delivery address within the delivery window of 9:00AM – 5:00PM on the Friday of the week of ordering. If the Buyer fails to accept delivery of the Order, Featurette Designs is not obligated to issue a refund or credit for the Order. Changes to delivery addresses are not permitted.

Featurette Designs will not be held responsible or liable for any loss to the Buyer, either directly or indirectly, caused by a delay in receiving an Order that is the result of the Order being submitted after the cut-off time of 2:00PM Wednesday. The Buyer must inspect the Order upon delivery for any defects or damages and notify Featurette Designs in writing of the alleged damage or defect by 7:00PM Friday the day of delivery. The notification must be sent by email to [email protected] and include the order confirmation number along with a description and clear photos of the defects or damage. Featurette Designs will then review the claim and inform the Buyer on how to proceed. Featurette Designs will not be held accountable for any claims submitted for damaged or defective Products after 7:00PM Friday the day of delivery. For further information on Returns or Refunds please refer to Section 8 below.

7. Risk and Property

Risk of damage to or loss of the Order will pass to the Buyer upon pickup by Featurette Designs’ delivery partner. Property in the Goods will not pass from Featurette Designs until the Buyer has submitted full payment of the Contract price and all other sums which are due, owing or payable by the Buyer to Featurette Designs in respect of the Contract.

8. Returns, Refunds and Rights of Cancellation

It is the Buyer’s responsibility to ensure that the content of their Product(s) and details of their Order are correct before placing the Order. Due to the highly-customized nature of the Product(s) offered on Featurette.ca it is not possible to cancel any Order after it has been submitted. For this reason it is also not possible to return any Product(s) with the following exception; A Buyer may return any Order which is confirmed to be either defective or damaged and only when reported as such within the guidelines as per Section 5 above. Refunds will only be given in the following cases:

8.1  An Order is returned due to visible defects found in the Product(s) from the printing process,
8.2  An Order is returned due to damage caused to the Product during shipping,
8.3  An Order is not delivered to the Buyer within the quoted time due to a service or logistical disruption where the responsibility lies solely with Featurette Designs.

Featurette Designs will endeavor to rectify any defects or damages in a timely manner; however, in cases where a replacement Product cannot be provided within the necessary time frame, a credit for the full amount of the defective or damaged Order will be provided to the Buyer for use at a later date. The Buyer is encouraged to return any Order that is not theirs and has been delivered by mistake or due to an error in processing, in this case Featurette Designs is committed to correcting any and all mistakes and we urge the Buyer to immediately contact Customer Service at [email protected]

9. Limitation of Liability

Featurette Designs will not be liable for defective or damaged goods unless a claim is submitted as per Sections 6 and 8 above. Featurette Designs will not be liable for any and all loss (financial or otherwise), damages, costs or expenses that may result directly or indirectly from any failure or delay in providing the Buyer with their Order that may arise due to an event or situation that is not under the control of Featurette Designs, including but not limited to Acts of God, strikes, power failure or government action. The liability of Featurette Designs, its employees, agents, subcontractors and suppliers with respect to any and all claims arising from failure to fulfill the obligations of Featurette Designs as set out in these Terms and Conditions that pertain to providing the Service and the Product to the Buyer shall not exceed the sum of the net purchase price (excluding taxes and delivery) of the Product(s) in question. It is the responsibility of the Buyer to take the appropriate precautions to ensure that the computer or software that they use when connecting to a web based service is safe. Featurette Designs will not be liable for any loss, damages or exposure of sensitive information due to malicious software such as viruses, worms, Trojan horses, etc.

10. MLS Number and Content

By adding the MLS Number and content; including, but not limited to photos, floor plans and text to any Product offered by Featurette Designs, the Buyer is deemed to have permission to do so. Featurette Designs will not be liable or responsible for any and all repercussions arising from not having permission to market a listing.

11. Intellectual Property

This website is owned and operated by Featurette Designs. Unless otherwise noted, Featurette Designs owns the copyright with respect to all content on the website, excluding stock photography. Content includes: text, graphics, logos, template designs, and anything else hosted on this website. All rights to content, services, and server information are reserved. Any modification made to the content of this website by a third party is a violation of Featurette Design’s copyright.

The Buyer agrees that as an express condition of the holding of an account with Featurette Designs, the Buyer shall not use the service offered by Featurette Designs to infringe the intellectual property rights of others in any way, including any intellectual property rights in images, logos, floor plans and the like that may be uploaded by Buyer to Featurette.ca. Buyer will be solely and fully responsible for any claims or other losses arising out of Buyer’s actual or alleged infringement of any such rights. In addition (and without limitation), Featurette Designs reserves the right, with or without notice, to terminate forthwith the account of any Buyer who infringes (or who is alleged to have infringed) the copyrights or other intellectual property rights of any third party and to remove all such infringing (or allegedly infringing) material from the website.